The messages you are most likely to see, what they mean and what to do next.
Before you start: Most messages are fixed by checking your connection, holding the right card still against the back of the phone, or trying again.
The email or password is not right. Check both and try again, or use Forgot password?.
The card is not ready to use yet. If you just activated it, wait a moment and tap Try again; Start over restarts the activation.
The app could not reach the network. Check your connection and tap Retry.
Clevor couldn’t reach the network. Check Wi-Fi or mobile data and try again.
An EVM address is 0x followed by 40 hex digits; other networks have their own formats. The amount cannot exceed the available balance.
You held a card that is not the one this payment is from. Hold the right card to the phone.
The card was moved away before the payment was signed. Hold it to the phone and keep it still until the sheet says Done, then try again.
The issuer couldn’t be reached. Check your connection and set the POS PIN again.
Clevor now runs on its live service. Accounts and cards from the test version stay with the test version, and the balances you saw there were test coins with no real value. Create an account and activate a new card to keep using Clevor.
Check Wi-Fi or mobile data and try again with Retry or OK. Balances, activation and POS PIN changes all need a connection to the issuer.
Hold the card flat against the back of the phone, keep it still until the sheet says Done, and make sure it is the card the payment is from.
Clevor now runs on its live service. Accounts and cards from the test version stay with the test version. Create an account and activate a new card to continue.
Use the contact page on clevor.cards. Describe the message you see and the step you were on.
See also: Activate your card · Send crypto
Install the Clevor app on your Android phone, create your account and activate your card in minutes. No card yet? Join the waitlist.
Requires a Clevor card and an Android phone with NFC.
